8 a.m.-3 p.m.:
Leadership Registration Open
Executive Leadership Forum Breakfast
Executive Leadership Forum Kick-Off and Welcome
The Sincerity in Service ‣
What is a world-class customer experience? In this session, Paul Long discusses the impact created when the customer has no doubt that your staff is genuine in their desire to help. Through Long’s concept of Fundamism, your team learns to listen and connect with others while stressing the importance of sincerity in every interaction. The Sincerity in Service is designed to enhance your employee’s customer interactions while revealing additional opportunities to make a difference in all walks of life. Leave with a stronger understanding of the difference one person can make by showing a genuine interest in others and learn specific techniques on how to do so.
Build a Team of Change Leaders ‣
Successfully implementing change across the organization is one of the toughest challenges facing leaders today.
Most change management fails because they are project- or process-based initiatives missing the key element to create lasting change: people. Bridge that gap in this session, where you’ll delve deep into Ghandour’s work combining experience, neuroscience, brain mechanics and behavioral psychology. Her proprietary assessment will show each person the keys to unlock their innovative minds and perform at their peak and project a stronger, more valued voice.
11:45 a.m.-12:45 p.m.:
Executive Leadership Forum Lunch
Beyond the Pandemic and Election ‣
Nationally recognized journalist, best-selling author, and business owner Gene Marks, CPA, will present a fast-paced, entertaining and data filled presentation in which he will share the advice, lessons and actions taken by his audience of more than a half million business owners, managers and leaders to deal with current issues and position their companies for success in the years to come
The Neuroscience of Leadership: Lead with Impact! ‣
The neuroscience of leadership has less to do with skill, education and intelligence, and more to do with the ability to think clearly under pressure, manage and motivate people effectively, and to change your approach as necessary. Gain the skills to recognize how emotions drive behaviors, the difficulty in managing one’s own emotions, and the emotions of those around you. Leaders become more aware of their unconscious behaviors and learn to effectively manage emotions to make conscious decisions for future behaviors.
Reception hosted by the ABC Tech Alliance