Scottsdale, Arizona
Nov. 10-12


The sessions offered are available to all registered attendees whether attending in person or virtually.

In This Section
  • Education Sessions
Brant Menswar
The Power of Black Sheep Values and How to Find Yours Wednesday, November 11, 2020;  09:15 AM-10:15 AM

Defining what matters most enables us to make decisions with deliberate intention. We all have a "flock of five black-sheep values"—core values that cannot be influenced or changed. These serve as a foundation from which we can lead with authenticity. Values expert Brant Menswar helps you discover your Black Sheep Values and then use them to choose and live out your purpose.

Mary Kelly
Futurenomics: The Economic Snapshot You Need to See Today Wednesday, November 11, 2020;  10:30 AM-11:30 AM

With the changes in interest rates, imports, investments, housing trends, trade and tariffs, do today’s news headlines have your stomach in knots? What do the changes in the current economy mean for your business? What do they mean for your own career? What do they mean for your family? Join Mary Kelly, one of the world's most valued economists, as she exposes the true meaning of the current economic structure and what that means for your organization’s future. Learn to operate and make decisions from facts and data and not emotions, understand what the changes in international trade mean for your industry, gain a valuable understanding of today’s economy to improve profits and safeguard your businesses’ bottom line, as well as prepare your team for what is to come in 2025 and beyond.

Pamela Jett
Communicate, Lead, Succeed Wednesday, November 11, 2020;  12:30 PM-01:30 PM

Discover the three communication keys relentlessly positive leaders use to enhance employee engagement, reduce turnover, foster a workplace culture rich in psychological safety, and improve collaboration, problem solving, and teamwork. With a focus on language patterns and templates that make communicating easier, this program moves beyond theory into strategies and tactics that get results.

Maury Baskin
The Proper Role of ABC Chapter Leaders: Helping Members Defend Their Merit Shop Principles Wednesday, November 11, 2020;  02:00 PM-03:00 PM

Now that the elections are over, ABC chapter leaders face new (and old) challenges in defending and promoting merit shop construction. ABC’s general counsel will provide important legal guidance and resources to help chapter leaders cope with government oversight, union pressure tactics and ABC chapter governance requirements.

Larry May
Nonprofit Finance for For-profit Executives Thursday, November 12, 2020;  09:00 AM-09:45 AM

Proper oversight of chapter financials is essential to fulfilling a board of director’s fiduciary duties.  During this session, you will learn tips on the nuanced differences between nonprofit and for-profit finance.

Peer-to-Peer Networking for 2021 and 2022 Chairs Thursday, November 12, 2020;  10:00 AM-11:30 AM

Come and network with your fellow 2021 chairs and 2022 chairs-elect and learn from a panel of past chairs. During this moderated discussion, the panelists will explain what to expect in the coming year and how to fulfill your duties as chair or chair-elect.

Mary Kelly
(Prerecorded) Why Leaders Fail and the Seven Prescriptions for Success Friday, November 13, 2020;  08:00 AM-05:00 PM

(Prerecorded sessions can be watched any time during the conference, Nov. 10-12.)

Forget the last leadership program you sat through. In Dr. Mary Kelly’s most popular keynote, you will dive directly into the everyday mistakes that are costing supervisors, managers and executives time, money and even their reputations. You will learn the new rules—the seven positive steps to success that are crucial for every leader to embrace. Understand why your top talent is not performing to their potential, learn specific actions that lead to short- and long-term success, control how you are perceived by your team, peers and superiors, and identify behaviors that are sabotaging the loyalty and productivity of the people working around you.

Pamela Jett
(Prerecorded) Snipers, Steamrollers and Chronic Complainers: Relentlessly Positive Tools for Dealing With Difficult People Friday, November 13, 2020;  08:00 AM-05:00 PM

(Prerecorded sessions can be watched any time during the conference, Nov. 10-12.)

Relentlessly positive communicators know that dealing with difficult people is inevitable. In this fast-paced and content rich session, discover the No. 1 reason difficult people are difficult and effective tactics to use with them. Leverage the art of “goat hiding” to stay calm even when others are losing their cool. Master the words to choose and the words to lose when communicating with difficult personality types like the exploder and many others.


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